Policy · Workoutstored
Returns are accepted for only new, unused products in their original packaging with all tags attached. Items showing signs of use or damage are not eligible. Both defective and non-defective products are accepted.
Returns must be initiated within 30 days from the date of delivery.
The following items cannot be returned or refunded: gift cards, final-sale items, custom or personalized products, and any items showing signs of use or damage.
Exchanges are accepted within the same 30 days window from delivery for new, unused products.
Returns are processed by mail. Once the return request is approved, a prepaid return shipping label is emailed to the customer within 2 business days of approval, and this label is never pre-included inside the original outbound package. Workoutstored covers 100% of return shipping costs, and there is no restocking fee.
1. Email support@workoutstored.com with your order ID and reason for return within the 30 days window from delivery.
2. Expect a response within 1 business day.
3. Once approved, receive your RMA number and prepaid return label within 2 business days.
4. Pack the item securely in its original packaging and ship it back using the provided prepaid label by mail.
5. Once the item is received and inspected, a refund or exchange will be processed.
Refunds are issued to the original payment method in USD, within 5 business days after we receive the returned item and inspect it. Please note that your bank may add an additional 1–2 business days before the refund appears on your statement. The product price is refunded in full (no restocking fee); the original outbound shipping fee is refundable only when the return is due to an error on Workoutstored‘s part (wrong, defective, or damaged item). Return shipping is always free via the prepaid label.